Job Order Detail

Description

We are seeking a Customer Service Representative (CSR) to join our Regina branch. This key role directly supports our reputation for service excellence.

Position Overview
The CSR delivers an exceptional customer experience by providing product knowledge, processing orders efficiently, and supporting inside and outside sales teams. You will be the primary point of contact for customers in person, by phone, and by email. Your professionalism and commitment to service will help maintain our reputation as a trusted partner in the hardware industry.

Key Responsibilities

Customer Service

Serve customers at the counter, by phone, and by email

Provide accurate product information and order updates

Resolve inquiries and concerns professionally

Order & Sales Support

Process orders and returns; manage follow-ups

Promote products, programs, and value-added services

Collaborate with sales, warehouse, and credit teams

Operations Support

Assist with showroom merchandising and restocking

Pick orders and support inventory counts

Follow company policies and safety standards

Participate in ongoing training and cross-functional support

Requirements

High school diploma or equivalent

3-5 years experience in customer service or sales

Strong computer skills

Ideal Candidate

Strong communication and interpersonal skills

Detail-oriented and organized

Able to multitask in a fast-paced environment

Customer-focused with strong problem-solving skills

Professional, dependable, and self-motivated

Able to lift up to 30 lbs.