Job Order Detail

Description

Join our Collections Team and support customers, partner agencies, and City departments by providing Water and Waste bill collection and Tax Enforcement services. You will manage complex inquiries, negotiate payment plans, take enforcement action when required, and apply your strong knowledge of statutes, bylaws, and collection practices. This role handles a high volume of advanced calls and plays an important part in protecting City revenue.

What You Bring

- Strong customer service skills with experience in account collection and complex inquiries
- Sound judgment with the ability to analyze accounts and apply collection and enforcement practices
- Clear communication skills and confidence in working with customers, lawyers, agencies, and internal teams
- Knowledge of relevant acts, bylaws, and billing systems along with the ability to perform detailed calculations

What We Offer

- A supportive team environment that values professionalism, fairness, and quality service
- Opportunities to grow your skills in collections, tax enforcement, and municipal legislation
- Meaningful work that supports financial stewardship for the community
- Competitive compensation and training support including collector certification

Benefits of working at the City of Regina

We offer a competitive wage and benefits package, ongoing training, and employee recognition programs.

Permanent employees are eligible for 80% Health & Dental coverage. Group Life Insurance/Long term disability plan and Civic Pension plan. As well as 50% off for City facilities (Swimming pass etc.)

To view the full job description and apply, please visit https://jobs.regina.ca/. Note: The City of Regina only accepts applications through our website.

We do not accept applications via mail, email, fax or hard copy.