Job Order Detail

Description

The Kidz Cart Team Lead provides leadership, supervision, and operational oversight of Eagle Heart Centres Kidz Cart transportation program, ensuring safe, reliable, and culturally safe transportation services for children and families. This role oversees intake, scheduling, and service coordination while providing direct leadership to program staff and ensuring compliance with organizational, Ministry, and funder requirements. The Team Lead supervises drivers and scheduling staff, oversees digital scheduling systems, supports complex operational issues, and is accountable for staff performance, documentation quality, and program standards. The role ensures program, payroll, and service delivery data are accurate and ready for invoicing and reporting, escalates risks appropriately, and models Eagle Heart Centre's values and leadership expectations.

Knowledge of Indigenous cultures, family services, and child-centered practice.
Strong alignment with Eagle Heart Centres mission, values, and trauma-informed practice.  
Ability to lead, coach, and support staff effectively.  
High attention to detail and data accuracy.  
Strong judgment and ethical decision-making, including appropriate escalation.  
Proficiency with digital systems, documentation review, and reporting.  
Ability to maintain confidentiality and professional boundaries.  
Resilience, adaptability, and willingness to participate in after-hours on-call rotation as required.
Ability to manage high-volume, detail-oriented work in compliance-driven environments
Strong digital literacy, including Microsoft 365, scheduling systems, and payroll-related processed (ADP).
Current CPR/First Aid Certification
Provide Criminal Record Check with Vulnerable Sector Check