Job Order Detail

Description

Our large, enterprise client is seeking an Intermediate End User Support Technician (Tier 2 support) to provide in person technical support across digital platforms and collaboration spaces.

This is a six-month contract to start with strong potential for renewal.
The successful candidate must have a car and be able to do same day travel to field locations

Must Have:
    2+ years of experience in IT support, workplace technology, or digital enablement roles
    Strong hands-on experience with Microsoft 365 (Teams, Outlook, Office apps)
    2+ years' of experience setting up and supporting end-user devices (laptops, phones, tablets) including device provisioning, lifecycle management, software updates, and security compliance
    Excellent verbal communication skills and previous experience supporting senior leaders, executive leadership, and field operations
    Experience with A/V operations for meeting rooms including troubleshooting, and set-up (meeting rooms, executive collaboration spaces, digital signage, displays, and digital art)
    Comfortable explaining technology in a clear, friendly way, especially to a non-technical audience
    Excellent Customer Service Skills

Nice-to-Haves:
    Exposure to basic networking, cloud concepts, or certifications (CompTIA, Microsoft, etc.)
    Experience teaching, coaching, or onboarding users to new tools

Responsibilities:
Be the trusted technology partner for leadership, field operations and  and corporate team members across all digital platforms.
Deliver VIP-level support with professionalism, discretion, and rapid response to executive needs.
Provide proactive monitoring and maintenance to ensure uninterrupted operations and business continuity for executive IT environments.
Set up and support devices, troubleshoot complex issues, and resolve problems quickly
Act as a strategic liaison between client and technical teamstranslating business needs, communicating technology requirements