Job Order Detail

Description

Primary Responsibilities:

Creating work orders and arranging bookings and communicating them to the technicians
Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
Provide proactive calls to customers to determine their satisfaction level with the service they have received
Recommend tire service, specialty tire service, wheel and mechanical service to customers
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Keep promotional material updated in the showroom.
Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

A minimum of 2 years of experience in the automotive repair industry or tire industry is required
Effective listening skills with the ability to identify customer needs and provide recommendations
Working knowledge of passenger, light truck and, specialty tires and mechanical services
Must possess a valid drivers license and be able to provide a satisfactory passenger or commercial Drivers Abstract