Job Order Detail

Description

DUTIES
    Network & Infrastructure Management
    Assist in design, implement, monitor, and maintain wired and wireless networks.
    Manage virtualized environments.
    Systems Administration
    Install, configure, and update operating systems and applications.
    Implement proactive maintenance plans for servers and endpoints.
    Manage backup and disaster recovery strategies.
    Cybersecurity
    Monitor and enforce security policies.
    Conduct threat detection and incident response.
    Ensure compliance with data privacy regulations (e.g., FOIP).
    Database & Application Support
    Collaborate with vendors to resolve SQL database issues.
    Support enterprise applications and municipal software systems.
    End-User Support
    Provide hardware and software troubleshooting for staff.
    Assist employees on IT systems and applications.
    Documentation & Reporting
    Maintain accurate records, logs, and reports.
    Document processes and create user guides as needed.

NOTE:  The duties listed are not set forth for the purpose of limiting the assignment of work.  They are not to be construed as a complete list of the many duties normally performed outside of the listed duties above. (Other duties as assigned).

Education
    Two-year diploma in Computer Systems Technology or equivalent.
    Industry certifications (e.g., CompTIA Network+, Microsoft Certified) considered an asset.
    Valid Class 5 Drivers License.

Experience & Additional Requirements
    Minimum 1 year of municipal or enterprise IT experience.
    Strong knowledge of networking, virtualization, and cloud technologies.
    Excellent problem-solving and communication skills.

Core Competencies
    Technical expertise in IT infrastructure and security.
    Ability to manage multiple priorities in a dynamic environment.
    Strong customer service orientation.