Job Order Detail

Description

The Information Technology Division of SaskBuilds and Procurement is offering parttime opportunities for seven motivated individuals to provide frontline IT support across a large enterprise network of 11,00013,000 workstations. The ministry offers dynamic work, exposure to a broad IT environment, and the potential to progress to fulltime hours. Successful candidates will support an organization where infrastructure, procurement, facility management, logistics, and IT come together to enable government programs and services.

The ministry is seeking individuals with strong communication, technical, and problemsolving abilities who can identify issues, perform rootcause analysis, and deliver workable solutions within reasonable timeframes. Candidates will support desktop, server, and network incidents; maintain documentation for software and hardware procedures; and provide onthespot user training. They will also interact with a high volume of users, requiring patience, empathy, and professionalism.

Ideal candidates have knowledge of current Windows operating systems, Microsoft Office applications, remote support tools, Exchange, Active Directory, and networking concepts such as TCP/IP, DNS, DHCP, VPN, firewalls, and switches. They should understand bestpractice IT frameworks and be familiar with PC and network hardware. Strong verbal communication, active listening, analytical thinking, and the ability to manage shifting priorities are essential. Candidates must be able to document issues clearly, work independently, and maintain composure when assisting users who may be frustrated or upset.

Typically, the required knowledge is gained through two years of related experience or an equivalent combination of education, training, and help desk or service delivery experience.

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