Job Order Detail

Description

-Receive and process customer orders such as phone, email, or online platforms.
- Verify order accuracy, ensuring all required information is captured, including product details, quantities, pricing, discounts, and shipping information.
- Communicate with customers to resolve any order discrepancies, address inquiries, and provide order updates throughout the process.
- Collaborate with internal and external teams, including sales, production, and logistics, to ensure smooth order fulfilment and timely delivery.
- Maintain accurate and up-to-date records of customer interactions, order details, and any special requirements or instructions.
- Coordinate with vendors and suppliers to ensure the availability of products, resolve delivery issues, and provide accurate lead times to customers.
- Process returns, exchanges, and cancellations promptly, ensuring all necessary documentation and approvals are obtained.
- Assist in managing inventory levels by monitoring product availability, coordinating with the warehouse team, and making appropriate adjustments in the system.
- Continuously strive to improve customer satisfaction by identifying areas for improvement in the order process and proposing solutions.
- Stay up to date with product knowledge, pricing, promotions, and company policies to provide accurate information to customers and address inquiries effectively.
- Preparing/packaging and shipping completed jobs.
- Perform general administrative tasks, such as answering and directing phone calls, handling email, files, etc.
- Maintain an orderly work area.
- Assist in any ad-hoc duties, projects, and activities as and when required.
- Provide printshop assistance including
- Preparing files for print production work.