Job Order Detail

Description

Our Saskatoon team is looking to hire a Service Planner.
As a Service Planner, youll be a key member of Finnings Service Operations team, responsible for managing repair and rebuild projects from intake to completion. Youll develop repair scopes, create accurate quotes, and collaborate with service teams to ensure timely, high-quality delivery.
If you thrive in a fast-paced environment and enjoy building strong customer relationships while driving operational success, we want to hear from you!
Job Description
Manage intake, scope development, quoting, and communication throughout the repair lifecycle. Ensure customer satisfaction through consistent updates and post-repair follow-up.
Develop accurate estimates based on machine history, warranty status, service letters, and customer requirements.
Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.
Collaborate with service supervisors and technicians to ensure scope alignment, participate in pre/mid/post job meetings, and track progress.
Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
Identify lessons learned and improvement opportunities, and apply project management best practices to drive efficiency and quality.
Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
Complete all required documentation for service requests, work order transitions, and customer support operations.
Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution-oriented updates.
Collaborate across Finnings regional network to manage component movement, scope validation, and progress tracking.
Qualifications:
2+ years of experience in technical service, parts, warranty, or dealership environment considered an asset.
Financial acumen, with the ability to manage estimating accuracy, bid