Job Order Detail

Description

At Pattison Ag we seek talent ready to GROW, CONNECT & EVOLVE with us! We are looking for a Support Specialist  Parts & Service to join our team. This position works REMOTELY out of SK, West MB or East AB. You will work with our Parts & Service teams to provide CALL SUPPORT for all locations. You will deliver quality work in a friendly & collaborative environment that encourages learning & growth.

Responsibilities
-Strong internal/external customer service (professional, attentive, timely)
-Maintain ticketing system accurately for customer calls, texts, emails
-Work extended hours, weekends, holidays & when there are overflow calls
-Manage large amounts of inbound/outbound communications for both Parts & Service
-Identify & document customer needs, research issues, provide solutions
-Promote products/services when opportunity arises
-After hours support on work orders for technicians & dispatch
-Admin tasks & special projects as needed

Requirements
-4+ years experience in ag industry as Parts/Service/Precision Ag Tech, in a customer-facing/support role
-Technical training in Parts/Service an asset
-Strong interpersonal/teamwork, analytical & problem-solving skills, active listening, empathy
-Self-motivated, driven, detail oriented
-Advanced machinery knowledge preferably John Deere
-Operate in parts catalog & service advisor
-Proficient in MS Office
-Multi-tasking ability
-Valid drivers licence, work remote & travel as needed

CONNECT with us today!
We offer continued training to help you thrive & expand your knowledge! Our 18 locations across SK & MB offer endless opportunities for you to GROW. Youll receive competitive wages, comprehensive benefits/pension & future career opportunities in all areas. Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Ag! *Apply early as may fill before closing date. Must be legally entitled to work in CA