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Work setting
- Hospitality industry
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and safety
- Bondable
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Screening questions
- Are you authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you have the required certifications listed in the job posting?
- Do you live near the job location?
- Do you meet the language requirements listed in the job posting?
Employment terms options
- Early morning
Employment terms options
- Evening
- Shift
- Flexible hours
- Night
- On call
- Weekend
- Overtime available
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Life insurance
Other benefits
- Learning/training paid by employer
- Parking available
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