Job Order Detail

Description

Are you highly organized, people-focused, and thrive in a fast-paced environment? Join our growing IT services team as a Service Coordinator and play a vital role in keeping client support running smoothly and efficiently.

This brand-new position offers a unique opportunity to help shape our dispatch process from the ground up. As we grow, youll help streamline how we prioritize, assign, and communicate client support needs  making a real impact on our service delivery.

About Us:
Were a Saskatchewan-based Managed Service Provider (MSP) supporting small to mid-sized businesses with cybersecurity, cloud infrastructure, and day-to-day IT support. With a team of 15 and growing, were passionate about client relationships and delivering top-tier service.

What Youll Do:

- Review and prioritize incoming tickets
- Assign tickets based on urgency, impact, and technician availability
- Communicate scheduling and updates to clients
- Monitor ticket progress and escalate when needed
- Ensure accurate documentation and time entry
- Report on ticket trends and technician capacity

What You Bring:

Experience in dispatching, coordination, or help desk support
Strong organization and multitasking skills
Clear, confident communication with clients and teams
Familiarity with ticketing tools (Autotask, ConnectWise, etc.)
Bonus: MSP experience or knowledge of IT support workflows

Why Youll Love It Here:

Competitive salary and benefits
Autonomy and input in shaping your role
Supportive, collaborative team
Growth opportunities in IT or operations

Apply Now
If youre ready to bring order to the chaos and help deliver amazing client experiences  wed love to meet you!