Job Order Detail

Description

What Youll Do
    Own the first impression  greet walk-in customers and manage incoming calls with professionalism, confidence, and energy
    Drive bookings and revenue  schedule estimates and consistently work toward a 75% closing ratio
    Guide customers through the repair process  explain insurance claims, timelines, repair methods, and next steps clearly
    Keep everything moving  coordinate appointments for appraisals and deliveries to support production flow
    Stay on top of details  maintain accurate records, files, and updates in CARSTARs management system
    Handle payments with accuracy and accountability
    Follow up and close opportunities  contact unsold estimates within 48 hours
    Promote trust and confidence  explain warranty coverage and reinforce CARSTARs commitment to quality
    Maintain a clean, organized front office and contribute to a strong team environment
What You Bring
    3+ years of experience in an auto body collision shop or dealership (mandatory  this is not optional)
    Strong background in customer service, reception, and high-volume phone communication
    Proven ability to sell, influence, and close in a customer-facing role
    Excellent communication skillsyoure clear, confident, and professional
    Highly organized with the ability to multitask in a fast-paced shop environment
    Comfortable using computers, POS systems, and scheduling tools
    Valid drivers license with a clean driving record
    Reliable, punctual, and able to always maintain a professional presence
Why CARSTAR Unique?
    Fast-paced, team-driven environment where your role directly impacts shop success
    Supportive leadership and a workplace that values accountability and growth
    Competitive pay and benefits
    Real opportunity to build a long-term career in the collision repair industry
Pay
$20-22 per hour and higher if you have more relevant experience