Job Order Detail

Description

Reporting to the Manager of Operational Services and Business Support, you will lead a high paced contact centre team focused on delivering consistent and exceptional customer experiences. This role provides hands on leadership in a changing environment, supporting both customers and employees through clear communication, fair decision making, and strong operational oversight. You will use sound judgment, discretion, and a customer focused mindset to drive service excellence, continuous improvement, and positive outcomes across a large and diverse team.

What You Bring

- Experience leading teams in a call centre or customer service environment
- Strong people leadership skills with the ability to coach, guide, and manage performance
- Confidence addressing complex issues and making informed decisions
- Clear and professional communication skills with a customer first focus

What We Offer

- A leadership role with meaningful impact on customers, employees, and service delivery
- Opportunities to lead improvement initiatives and support organizational change
- A collaborative and values driven workplace culture
- Professional growth through diverse work, projects, and development opportunities

Benefits of working at the City of Regina

We offer a competitive wage and benefits package, ongoing training, and employee recognition programs.

Permanent employees are eligible for 80% Health & Dental coverage. Group Life Insurance/Long term disability plan and Civic Pension plan. As well as 50% off for City facilities (Swimming pass etc.)

To view the full job description and apply, please visit https://jobs.regina.ca/. Note: The City of Regina only accepts applications through our website.

We do not accept applications via mail, email, fax or hard copy.