Job Order Detail

Description

This position provides community outreach, support, referrals, and system navigation to the mamaweyatitan centre.  The Community Outreach Worker is responsible to help visitors to the library find services and make changes to help improve their lives.

The Community Outreach Worker is responsible for working with vulnerable or at-risk individuals who are affected by mental health issues or addictions, live in poverty, face homelessness and/or experience marginalization. Issues presented to this position may be varied and complex and require a great degree of discretion. The Outreach Worker is responsible for working with community organizations and community members to develop collaborative connections to address the needs of visitors to the library who face barriers to service.

This position is responsible for working with the public and de-escalating difficult situations. The Outreach Worker will assess risk and evaluate threats posed by customers who exhibit challenging behaviours, including risks that range from direct verbal abusive behaviour, verbal or physical threats to more indirect threats. The Community Outreach Worker works in close collaboration with Regina Public Library Personnel (especially Librarians and Security Personnel) and the mmawyatitn centre to support a safe and supportive experience for everyone utilizing the facility.  Occasional crisis debrief support to employees impacted by a highly escalated, conflictual, or crisis experience may be provided.

QUALIFICATIONS

Completion of a Bachelors degree in Social Work, Psychology, Education Psychology or related discipline.
The ideal candidate will have more than 2 years experience with demonstrated knowledge and professional practice skills in frontline services including case management, crisis management, program management, and/or brief service/crisis intervention.
Builds and maintains relationships with community organizations that serve population