Job Order Detail

Description

Closure Date: May 3, 2026, 11:59 PM CST
Position #: 100226
Union: Out of Scope
Bargaining Unit: OOS - 3sHealth T&C
City/Town: Regina
Facility: 3sHealth
Department: Employee Benefits
Type: Full-time temporary
Expected Start Date: May 19, 2026
Expected End Date: May 19, 2027
Number of positions: 2
Hours of Work: 1 week rotation
Salary: Pay Band 2 ($53,796 to $69,933)

The Benefit Services Officer is responsible for providing service and support to participating Employers and plan members by handling inquiries regarding the insurance and benefit programs 3sHealth provides. The Benefit Services Officer is also responsible for processing incoming mail, answering a large volume of calls and recording details of each call received, responding to a large volume of emails, and processing workflows and queries.
Experience:
- Experience in benefits administration OR customer service, ideally in a call centre environment

Qualifications:
- Undergraduate degree or diploma or equivalent combination or education and experience

Knowledge, Skills & Abilities:
- Strong communication skills and a genuine desire to help others

- Ability to acquire and maintain a comprehensive knowledge of all Employee Benefits plan provisions and operating procedures, and become a knowledgeable and productive user of various member databases
- Ability to identify root cause of issues and develop/recommend solutions.
- Ability to manage conflict in real time and focus on problem solving.
- Ability to manage time and set personal goals and priorities to achieve department results.
- Ability to understand customer needs and identify improvement opportunities
- Ability to work efficiently and effectively as part of a cross functional team.
- Advanced knowledge of MS Office Suite and related software, including SharePoint
- Basic knowledge of mathematical concepts and application...
For more information on this job, please visit the employer's website.