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Work setting
- Retail/wholesale establishment/distribution centre
Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive payments
- Answer clients' inquiries and provide information
Computer and technology knowledge
- Database software
- Internet
Security and safety
- Bondable
- Criminal record check
- Driver's validity licence check
- Driving record check (abstract)
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Hand-eye co-ordination
- Physically demanding
- Repetitive tasks
- Standing for extended periods
- Walking
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Screening questions
- Are you authorized to work in Canada?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
Health benefits
- Dental plan
- Health care plan
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Parking available
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