Job Order Detail

Description

We are currently seeking a Receptionist for our Regina Customer Support Center with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers. A detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. If this sounds like you, we encourage you to apply today and be a part of a team that is dedicated to excellence in customer service. Fluency in both French and English is required.
What You Will Be Responsible For
-Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
-Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
-Record and maintain accurate customer information
-Represent the organization positively and professionally as a front-line worker
-Manage inbound/outbound mail and maintain confidentiality and security
-Maintain a tidy and welcoming reception area
-Manage inventory levels of office supplies, ensuring cost-effectiveness
-Take ownership of customer issues
-Demonstrate adaptability and flexibility by performing additional duties as required
What We Look For:
-Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively
-Must have working knowledge of Microsoft Office
-Able to compose simple correspondence, including memos, letters, and emails
-Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form
-Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels
-Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues
***Please see full job description on our company website