Job Order Detail

Description

Rosetown Mainline Motor Products is looking to expand our service team! Join our company as a Service Advisor where your skills will contribute to our dealership by delivering exceptional customer service and supporting the daily operations of our service department. Relocation packages may be available for exceptional candidates.

Overview / Responsibilities:
Greet customers promptly and professionally, identifying their vehicle service needs
Schedule service appointments and manage workflow to maximize shop efficiency
Prepare and explain repair orders, estimates, and invoices to customers
Communicate clearly between customers and technicians regarding vehicle concerns and recommended services
Provide updates on vehicle status, timelines, and any additional work required
Maintain accurate records of customer interactions and service history
Upsell recommended maintenance services and promote service specials
Ensure a high level of customer satisfaction and handle any concerns or complaints effectively    

Requirements:
Prior experience in a customer service role preferred (willing to train the right candidate)
Experience with dealership management systems is an asset
Strong communication skills
Ability to work independently and multitask in a fast-paced environment
    A positive attitude and a commitment to delivering high-quality customer service

Rosetown Mainline Motor Products values our team members and offers a supportive work environment that fosters growth and development. Mainline offers a competitive salary, comprehensive benefits plan and a matching retirement savings plan. Our ideal candidate will demonstrate professionalism, organization and the ability to develop positive relationships with customers and coworkers. If you are looking for a rewarding career opportunity where your skills and dedication will be valued, we encourage you to apply.