Job Order Detail

Description

Position Summary

The Hearing Clinic Receptionist is the first point of contact for patients and visitors, providing a welcoming and professional environment. This role supports the daily operations of the clinic by managing front desk activities, coordinating appointments, and assisting both patients and clinical staff.

Key Responsibilities

Front Desk & Patient Interaction

Greet patients and visitors in a friendly, professional manner
Answer phone calls, respond to inquiries, and direct calls appropriately
Check patients in and out, ensuring accurate documentation
Cleaning hearing aids and chargers
Providing supplies to patients
Maintain patient confidentiality at all times

Scheduling & Administration

Schedule, confirm, and reschedule appointments
Manage clinician calendars to optimize workflow
Maintain and update patient records and files
Process intake forms and ensure all required documentation is complete
Maintaining e-mails and text messages

Billing & Payments

Collect payments, process transactions, and issue receipts
Assist with insurance verification and basic billing inquiries
Maintain accurate financial records for front desk transactions

Clinic Support

Coordinate communication between patients and hearing care professionals
Assist with hearing aid orders, repairs, and tracking (if applicable)
Maintain a clean, organized reception area
Order and manage office supplies as needed