Job Order Detail

Description

Closure Date: May 10, 2026, 11:59 PM CST
Position #: 9011229
Union: Out of Scope
Bargaining Unit: OOS - 3sHealth T&C
City/Town: Regina
Facility: 3sHealth
Department: Employee Benefits
Type: Full-time permanent
Expected Start Date: May 25, 2026
Number of positions: 1
Hours of Work: 1 week rotation
Salary: Pay Band 5 ($76,638 to $99,629)

About the Role
We are seeking an experienced and motivated Claims Services Team Lead to provide leadership and subject matter expertise within our Employee Benefits Claims Services team. This role plays a key part in delivering exceptional customer service to plan members, healthcare employers, and unions participating in the Employee Benefit Plan Trusts.
Reporting to the Manager, Claims Services, the Team Lead supports operational excellence by guiding daily work, developing staff capabilities, overseeing training and onboarding, documenting best practices, and acting as an escalation point for complex matters. This role also contributes to continuous improvement initiatives and strategic partner education.
What You'll Do
Leadership & Team Support
Provide day to day leadership, coaching, and guidance to team members
Monitor workloads, service levels, and performance metrics
Foster a collaborative, inclusive, and high performing team culture
Participate in recruitment and selection activities
Represent the team at internal and external meetings, including collaboration forums
Training & Development
Design, deliver, and maintain onboarding and training programs
Identify skill gaps and coordinate ongoing learning opportunities
Serve as a resource and mentor for team members
Policy, Best Practices & Quality
Document and maintain accurate policies, procedures, and best practices
Ensure consistency, quality, and compliance in service delivery
Monitor audit and quality assurance results and implement co...
For more information on this job, please visit the employer's website.