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Tasks
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Process guests' departures, calculate charges and receive payments
- Answer telephone and relay telephone calls and messages
- Maintain an inventory of vacancies, reservations and room assignments
- Resolve complaints and claims
- Investigate complaints and claims
Support for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
- Provides staff with awareness training to create a welcoming work environment for mature workers
Supports for visible minorities
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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