Job Order Detail

Description

The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Service Desk Analyst within the Information Technology Branch.

This position is required to work on-site, reporting to the Service Desk Team Lead.

Summary
Acting as a point of contact, the Service Desk Analyst delivers high-quality support with a focus on customer service and technical expertise. They handle client inquiries related to technical and business issues, record problem details, provide resolutions when possible, and escalate complex problems while monitoring the progress of problem calls to ensure resolution and facilitate deskside support, including equipment planning and installations. Additionally, the Service Desk Analyst administers the IT Asset Management process, oversees the ordering, tracking, and disposal of computer equipment, and administers procurement processes while liaising with IT sales vendors.


Please refer to the website for further details.