Job Order Detail

Description

POSITION SUMMARY: Serving as the initial point of contact for all patrons and clients of YWCA Saskatoon and the Saskatoon Community Service Village, the Customer Service Advisor (CSA) plays the critical role as the face of the agency.  The CSA is responsible for having overall knowledge of the programming and activities offered by the various departments of YWCA Saskatoon and Village agencies and translating this knowledge into helping the public to find the appropriate location or service they are requesting.

HOURS OF WORK: This position requires weekday and weekend work shifts.

WAGE: $15.63 hourly wage
Please note that the SEIU-West is the union and bargaining agent for all in-scope employees.

MAJOR RESPONSIBILITIES:
Providing quality customer service to members, residents, clients and the general public both in person and as a monitor of the YWCA multi-line switchboard.
Providing accurate and timely data entry services to YWCA Saskatoon program areas
Providing confidential support services to the YWCA Saskatoon program areas
Ensuring knowledge of all YWCA Saskatoon memberships, programs, policies and procedures, including emergency procedures
Effectively and efficiently dealing with crisis situations
Resolve client query on Fitness on 25th programs and services.
Accurately collecting and inputting payments for programs, memberships, and other services.
Processing registrations and memberships using computer registration system.
Effectively and efficiently dealing with client requests or concerns.
Manage a point of sale system and submit daily cash accounting of all transactions completed.

For full job description, please visit https://www.ywcasaskatoon.com/careers/