Job Order Detail

Description

Were looking for a collaborative and detail-oriented individual to join our team as a Help Desk Analyst for a 12-month term. In this role, youll be a key point of support for Conexus employees; responding to inquiries, troubleshooting technical and operational issues, and ensuring timely resolution or escalation.

While Regina is the preferred location, we are open to considering other Conexus locations across Saskatchewan.

How youll be spending your time

Acting as the first point of contact for Conexus employees, troubleshooting and resolving technical, operational, and system-related issues, and escalating as needed.
Providing guidance and support on policies, procedures, and business operations to ensure consistent and accurate processes.
Logging, tracking, and documenting support requests, while maintaining and improving support procedures and knowledge resources.
Managing user access and account administration, including provisioning, updates, and security controls in alignment with established policies.
Collaborating with internal teams and external partners to resolve issues, support service continuity, and enhance systems and processes.
Monitoring and responding to service disruptions and outages, including participation in a 24/7 on-call rotation.

The way people describe you

Youre tech-savvy and solutions-oriented, with a passion for helping members. You communicate clearly, deliver exceptional service, and build strong relationships. Youre a collaborative team player who stays organized, adapts quickly, and manages competing priorities with ease.

The experience you bring

2+ years of experience in a retail operations role
Experience working in the financial industry
Experience working in a customer service role
Excellent analytical and problem-solving skills
Strong written and verbal communication skills
Call centre experience is considered an asset
Lending experience is considered an asset