Job Order Detail

Description

POSITION SUMMARY:
Serving as the initial point of contact for all individuals, the Client Service Clerk plays an important role as the face of the centre. The Client Services Clerk will work independently and proactively to assist individuals with their job search, work in correlation with our program staff, and collaborate with other departments on organizational initiatives. Along with the ability to maintain a positive attitude through change and multiple priorities, the Client Services Clerk has excellent communication, computer, and organizational skills. This is an in-scope position.  

MAJOR RESPONSIBILITIES:  
Maintain high quality and standard of service delivery, processes and resources
Create welcoming environment within client areas including up-to-date resources
Understand implicitly all of the YWCA Saskatoon offerings, imparting information about programs and services to participants, employers, partners and the general public
Gather or collect information from individuals seeking to access programs and services
Provide clerical support to program staff and management
Track qualitative and quantitative information for reporting and evaluation with a high level of accuracy

QUALIFICATIONS:
Diploma or certificate in administration, office or business and 2 years of related work experience in an administrative assistant role providing client services and reception
Proficient at an intermediate level in Microsoft Office 2019 Word, Excel and Outlook
Working knowledge of Microsoft Office 2019 PowerPoint and Zoom
Well-developed relationship-building skills and ability to develop rapport and communicate effectively with all stakeholders
Knowledge of Saskatoons labour market will be an asset
An understanding of and commitment to, the philosophies of YWCA Saskatoon.

For full job description, please visit https://www.ywcasaskatoon.com/careers/