Job Order Detail

Description

McDougall Gauley LLP is is now accepting applications for an IT Support Engineer to work in our Saskatoon office.
The ideal candidate will have a broad understanding of Windows desktops and IT infrastructure with a focus on desktop configuration and troubleshooting, networking, cybersecurity, Microsoft 365, and support for on-premises and cloud/SaaS environments.
Qualifications:
    Bachelor's degree in Computer Science or equivalent
    Minimum of 3-5 years experience in IT system support (previous experience in a law firm would be an asset).
    Strong knowledge of Windows operating systems
    Strong knowledge of network, on-premises, and cloud/SaaS technologies
    Experience and knowledge with cyber security principles, best practices, tools and technologies
    Advanced analytical, problem-solving skills, and time management skills
    Excellent communication, interpersonal and teamwork skills
    IT certifications from Microsoft, CompTIA or other recognizable organizations are desirable
    Experience working in a small IT team or in a role requiring a broad range of technical and end-user support responsibilities
    A proactive, adaptable approach with the ability to manage multiple priorities and work independently

Key responsibilities include, but are not limited to:
    Provide responsive white-glove service to lawyers and staff via phone, email, or ticketing system
    Diagnose and troubleshoot hardware, software, network, and access issues
    Install, configure, and maintain desktops, laptops, printers, and mobile devices
    Support a broad range of day-to-day IT operations including end-user support, device administration, account management, and projects
    Escalate complex issues appropriately while taking ownership of issues through resolution
    Manage user accounts, permissions, and access controls (e.g., Active Directory and Microsoft 365/Entra)
    Maintain IT documentation, procedures, and asset inventory
    Participate on IT project teams for upgrades, migrations.