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The Challenge: Reporting to the Manager Information Technology, the Technical Analyst will work with a team in Saskatoon to provide technical support in a Windows based desktop environment to resolve end user incidents and requests regarding all applications, desktops, servers, phones, portable devices, and audio/visual equipment. The incumbent must be able to identify problems, troubleshoot and provide steps to eventual resolution of the issues.
The Technical Analyst will assist with license management and maintaining hardware and software inventories. They will work closely with the senior IT staff in configuring and maintaining the server and network infrastructure. The Technical Analyst under direction from senior staff, will create, build and publish content needed to fulfill the needs of internal and external customers on both a SharePoint internal site and external web site. As required, the Technical Analyst will design and create a wide range of new customer facing materials using InDesign and Photoshop. Additional responsibilities may include other administrative tasks or projects as assigned.
Qualifications:
Degree or certificate from an approved technical college in a computer-related field such as computer science, information science or management information systems (an equivalent combination of education, training and experience may also be considered)
Minimum 3 years of experience supporting common desktop hardware and software in an enterprise environment
Microsoft certification (MCITP or MCP) would be an asset
Knowledge of SharePoint and content management systems
Knowledge of Adobe Photoshop and InDesign
Aptitude to recognize and maintain confidentiality and discretion with sensitive and confidential information
Strong analytical and organizational skills
Exceptional time-management and administrative skills
Flexible and willing to take on tasks as assigned
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
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