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Front Desk Agent- Shift Work

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Job Order #: 5545930

Employer Name:
Suburban Extended Stay Hotel
Posted Date:
# of Positions:
Employment Terms:
Full/Part Time
Length of Employment:
No Experience
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How to Apply?:
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Employer Name:
Suburban Extended Stay Hotel

Employer Address:
700 12th Avenue East. Box 1946

Contact Name:
Carole Ardell

Contact Fax:

Contact Email:


Looking for front desk agents.
Must be a team player, willing to work all shifts in a 24/7 department. Must be computer literate, able to work with minimal supervision. Must be able to work in a fast paced environment with accuracy and meet high standards, must work well under pressure while delivering a high level of customer service. Must be able to provide a clean criminal record check as FD handles sensitive financial information.
System training provided.Health benefits, international hotel discount and gym membership after completion of probationary period.


Skills and Abilities

Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Hotel Soft
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Computerized reservation system
 - Computerized bookkeeping systems
 - Multi-line switchboard
 - Spreadsheet software
 - Word processing software
Specific Skills
 - Follow emergency and safety procedures
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Keyboarding
 - Customer service oriented
 - Work with minimal supervision
 - Arrange services required for guests with special needs
 - Balance cash and complete balance sheets, cash reports and related forms
 - Exchange foreign currency
 - Investigate and resolve complaints and claims
 - Maintain occupancy statistics
 - Perform light housekeeping and cleaning
 - Process wake-up calls
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Secure guests' valuables
 - Store and retrieve luggage
 - Take, cancel and change room reservations
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Credentials (certificates, licences, memberships, courses, etc.)
 - Not applicable
 - Not required
Type of Bookkeeping and Accounting
 - Cashiering


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