Job Order Detail

Description

Double Double Restaurants Ltd. o/a Tim Hortons, located at 856  51st  St.  East, Saskatoon

Terms of Employment: Permanent, Full-time, Part-time, Shift, Weekend, Day, Night, Evening

Start Date: ASAP

Job Description:  This position involves the supervision of crew activities on shift to ensure that Tim Hortons standards around people, product, cleanliness and exceptional customer service are fulfilled.
- Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
- Responds to customers in a friendly manner with an appropriate sense of urgency
- Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
- Upon request, conducts regular store walk-through
- Leads by example and demonstrates the importance of treating every employee and customer with respect
- Reacts immediately to issues requiring attention during the shift
- Provides ongoing, specific direction to employees
- Encourages excitement and a fun work environment while motivating employees to meet goals
- Reports to Store Owner and/or Manager on employee performance (positive or negative)
- Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels
- Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
- Responsible for shift cash procedures
- Maintains operational efficiency through use of positioning charts and pre-rush checklists
- Supervises employees to ensure primary and secondary duties are completed
- Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
- Monitors for, responds to and reports to store management about unsafe acts and conditions