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Kanuka Thuringer LLP is currently seeking a Help Desk Specialist to provide technical support in a professional, efficient, and accurate manner. This position is considered front line response and the successful applicant shall solve basic technical problems and provide knowledgeable support to all areas assigned. This position requires solid technical skills coupled with a responsive, professional attitude. You will thrive on challenge and variety, and the ability to work independently on multiple tasks and work loads. The goal of this position is to ensure systems are running efficiently and user productivity is maximized.
Duties and Responsibilities:
* Provide technical computer support and Help Desk services to the members of our firm as required in a timely manner
* Use all available resources to troubleshoot and resolve problems.
* Support to be provided via telephone, email and desk-side visits as necessary.
* Update Help Desk tracking system
* Stay informed of technology advancements, especially those that will assist with providing quality support.
Required Essential Skills:
* Extensive computer use
* Problem solving and critical thinking ability
* Acute attention to detail
* Work well under pressure and consistently meet deadlines
Technology and Computer Knowledge:
* Advanced understanding of operating systems, business applications, printing systems and network systems, in particular MS office 2007 and Windows 7 or greater
* VMware
* Hardware
* Device Drivers
* Mobile devices
Additional Information:
We offer a competitive compensation package which includes benefits.
Applicants must be resident in Canada and eligible to work in Saskatchewan.
**Only those candidates invited for an interview will be contacted**
Computer and Technology Knowledge
- Windows
- Word processing software
- Internet
- Hardware
- Device drivers
- Intranet
- Applications - desktop
- File management software
- Spreadsheet software
- Presentation software
- Office Suites
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Help desk
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Security and Safety
- Criminal record check (abstract)