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Looking for an outgoing, self-motivated individual who is a relationship builder with excellent communication skills in a customer focused environment. Strong organizational, administrative and computer skills are a must. You will be:
Greeting customers and scheduling service appointments
Cataloguing customers concerns and comments
Writing service orders and descriptions of concerns and repairs
Translating customers repair concerns into standard repair terminology
Estimating the cost and time needed for repairs
Handling customer service issues
Full time Mon to Fri.
No stat holidays or weekends (we believe in family time).
Salary commensurate with qualifications and experience.
RRSPs and Bonus packages.
Onsite training provided.
Uniforms provided as well as staff discounts.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Specific Skills
- Access and process information
- Sell merchandise
- Receive application forms
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Walking
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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