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Guest Services Agent

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Job Order #: 5592992

Employer Name:
TOWNEPLACE SUITES SASKATOON
Wage/Salary Info:
Dependant on qualifications
Posted Date:
11-Oct-2017
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full/Part Time
Length of Employment:
Permanent
Education:
GED 12 - General Educational Development
Experience:
1-2 Years
Apply By:
30-Oct-2017
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
TOWNEPLACE SUITES SASKATOON

Employer Address:
 
247 Willis Crescent
SASKATOON,SK
CANADA
S7L1S4

Contact Name:
Kyle Oliver

Contact Email:
kyle@Southtoongroup.ca



Description

The Hotel Guest Service Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay.  Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. The Hotel Guest Service Agent must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Hotel Guest Service Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

 

Skills and Abilities

Work Setting
 - Hospitality industry
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Computerized reservation system
 - Word processing software
Specific Skills
 - Follow emergency and safety procedures
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Keyboarding
 - Customer service oriented
 - Work with minimal supervision
 - Arrange services required for guests with special needs
 - Balance cash and complete balance sheets, cash reports and related forms
 - Investigate and resolve complaints and claims
 - Maintain occupancy statistics
 - Perform light housekeeping and cleaning
 - Process wake-up calls
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Secure guests' valuables
 - Store and retrieve luggage
 - Take, cancel and change room reservations
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Valid driver's licence
Type of Bookkeeping and Accounting
 - Cashiering

 

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