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This position involves welcoming and directing customers; in person and by telephone. You will direct our guests to the most appropriate programs and services which will meet their needs and optimize their opportunities for personal growth. Membership sales and services is also required to register members and program participants by phone or in person. Collecting money for payments, maintaining an accurate cash float, operating a switchboard will be included, as well as; typing and copying various materials and producing computer reports for attendance and course rosters upon request. You will carry out a variety of procedures related to reception and controlling the building access. An original criminal record check dated within the last 3 months is required.
Type of Experience
Sales
Customer Service
This is a temporary position from October 30 2017 to January 6th 2019
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Not-for-profit organization
Typing (Words Per Minute)
- 41 - 60 wpm
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Word processing software
- Switchboard 25+ lines
- Electronic mail
- Database software
- General office equipment
- Internet browser
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