Job Order Detail

Description

The Service Manager is a customer service specialist who maintains a smooth operating and high performing Service Department by supporting and guiding staff while simultaneously ensuring the highest level of customer service and satisfaction is achieved. This is a phenomenal career opportunity with a family owned and operated company who heavily emphasizes employee satisfaction and career growth.

Job Duties:

* Manage the day to day operations of the Service Department
* Work closely with the Store Manager and Corporate Service Manager to ensure company standards and values are being achieved
* Manage, mentor and guide a team of dedicated technicians and support staff
* Identify and support growth areas within the department
* Ensure that the highest level of customer satisfaction is consistently being achieved
* Become an expert in all aspects of the Service Department
* Maintain a strong professional relationship with all departments within the dealership
* Continuously strive for improvement in current processes and procedures

Skills and Abilities:

* Must have superior communication & customer service skills
* Ability to negotiate customer complaints to a satisfactory resolution
* Experience scheduling and planning projects
* Advanced leadership skills
* Excellent computer, organizational and follow-up skills

Qualifications and Experience:

* High School Diploma or equivalent; technical or college degree an asset
* Previous managerial experience
* Experience in a dealership or retail establishment
* Previous Service Management experience an asset
* Previous Parts or Service experience an asset
* Agricultural background an asset

Hours for this position are consistent with that of full time employment, with additional working hours being required during peak seasons. E. Bourassa & Sons offers extremely competitive wages complete with a comprehensive benefit package, pension plan and annual bonus program.