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Guest Services Agent - Hotel

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Job Order #: 5598321

Employer Name:
DoubleTree by Hilton Regina
Posted Date:
# of Positions:
Employment Terms:
Full Time
Length of Employment:
Grade 12
7-11 Months
Apply By:
How to Apply?:
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Employer Name:
DoubleTree by Hilton Regina

Employer Address:
1975 Broad Street

Contact Name:
Cassey Overs

Contact Email:


Looking for a career in hospitality?
The DoubleTree by Hilton is currently recruiting a permanent, full-time Guest Services Agent to join our team of customer service professionals. The successful candidate must have open availability from 7am-11:30pm, 7 days a week. The scheduled shifts will vary.

Main Duties & Responsibilities:
-Respond to requests promptly, efficiently, and courteously during check-in, check-out and throughout the customers' stay.
-Handle guest accounts and maintain cash drawer
-Process reservation/cancellation/modification requests
-Answer phone calls

What we look for in a team member:
-Enthusiastic and dedicated to customer service excellence
-Ability to assist hotel guests in an effective and courteous manner at all times
-Strong communication skills, (verbal and written)
-Have a strong memory to recite company promotions and information during the check-in process

-High School Diploma required
-Post-Secondary will be considered an asset
-Preference will be given to individuals with previous Front Desk experience.  

Working Conditions:
-Able to continuously stand, bend, and lift
-Follow policies and procedures set forth by DoubleTree
-Repetitive computer use


Skills and Abilities

Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Computerized reservation system
 - Multi-line switchboard
 - Spreadsheet software
 - Word processing software


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