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Looking for a career in hospitality?
The DoubleTree by Hilton is currently recruiting a permanent, full-time Guest Services Agent to join our team of customer service professionals. The successful candidate must have open availability from 7am-11:30pm, 7 days a week. The scheduled shifts will vary.
Main Duties & Responsibilities:
-Respond to requests promptly, efficiently, and courteously during check-in, check-out and throughout the customers' stay.
-Handle guest accounts and maintain cash drawer
-Process reservation/cancellation/modification requests
-Answer phone calls
What we look for in a team member:
-Enthusiastic and dedicated to customer service excellence
-Ability to assist hotel guests in an effective and courteous manner at all times
-Strong communication skills, (verbal and written)
-Have a strong memory to recite company promotions and information during the check-in process
Education:
-High School Diploma required
-Post-Secondary will be considered an asset
-Preference will be given to individuals with previous Front Desk experience.
Working Conditions:
-Able to continuously stand, bend, and lift
-Follow policies and procedures set forth by DoubleTree
-Repetitive computer use
Work Setting
- Hotel
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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