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Guest Services Agent - Hotel

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Job Order #: 5598321

Employer Name:
DoubleTree by Hilton Regina
Posted Date:
10-Nov-2017
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
Grade 12
Experience:
7-11 Months
Apply By:
17-Nov-2017
How to Apply?:
Please email your cover letter & resume to covers@silverbirchhotels.com. Please indicate in the subject line the position you are applying for.
 

Application Information

Employer Name:
DoubleTree by Hilton Regina

Employer Address:
 
1975 Broad Street
REGINA,SK
CANADA
S4P1Y2

Contact Name:
Cassey Overs

Contact Email:
covers@silverbirchhotels.com



Description

Looking for a career in hospitality?
The DoubleTree by Hilton is currently recruiting a permanent, full-time Guest Services Agent to join our team of customer service professionals. The successful candidate must have open availability from 7am-11:30pm, 7 days a week. The scheduled shifts will vary.

Main Duties & Responsibilities:
-Respond to requests promptly, efficiently, and courteously during check-in, check-out and throughout the customers' stay.
-Handle guest accounts and maintain cash drawer
-Process reservation/cancellation/modification requests
-Answer phone calls

What we look for in a team member:
-Enthusiastic and dedicated to customer service excellence
-Ability to assist hotel guests in an effective and courteous manner at all times
-Strong communication skills, (verbal and written)
-Have a strong memory to recite company promotions and information during the check-in process

Education:
-High School Diploma required
-Post-Secondary will be considered an asset
-Preference will be given to individuals with previous Front Desk experience.  

Working Conditions:
-Able to continuously stand, bend, and lift
-Follow policies and procedures set forth by DoubleTree
-Repetitive computer use

 

Skills and Abilities

Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Computerized reservation system
 - Multi-line switchboard
 - Spreadsheet software
 - Word processing software

 

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