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Member Sales and Services - Northwest YMCA

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Job Order #: 5598429

Employer Name:
Wage/Salary Info:
Posted Date:
# of Positions:
Employment Terms:
Part Time
Length of Employment:
Grade 12
7-11 Months
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Employer Name:

Contact Name:
Krissy Roney

Contact Phone:

Contact Email:

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This is a part-time position at the Northwest YMCA, 8-20 hours per week, shifts are evenings, weekends, and Statutory Holidays.

This position involves: welcoming and directing
customers, in person and by telephone to the most appropriate programs and services which will meet their needs and optimize their opportunities for personal growth, registering members and program participants by phone or in person, collecting money for payments, maintaining an accurate cash float, operating the switchboard, welcoming all customers at the desk and directing them to the appropriate person or place, typing and copying
various materials and producing computer reports for attendance and course rosters upon request, carrying out a variety of procedures related to reception and controlling the building access. A a valid criminal record check is required.

Skills And Abilities
Security and Safety
- Criminal record check (abstract)
- Bondable
Type Of Experience
- Salesperson/clerk
Essential Skills
- Significant use of memory
- Continuous learning
- Computer use
- Finding information
- Job task planning and organizing
- Critical thinking
- Decision making
- Problem solving
- Working with others
- Oral communication
- Writing
- Numeracy
- Document use
- Reading text
Specific Skills
- Suggestive selling
- Promote and sell memberships
- Process money, cheque and credit/debit card payment
- Customer sales and service oriented
- Work with minimal supervision
- Operate cash register


Skills and Abilities

Work Setting
 - Not-for-profit organization
Work Conditions and Physical Capabilities
 - Repetitive tasks
 - Tight deadlines
 - Work under pressure
 - Fast-paced environment
Business Equipment and Computer Applications
 - Internet browser
 - General office equipment
 - Database software
 - Electronic mail
 - Spreadsheet software
 - Switchboard 1-25 lines
 - Word processing software
 - Windows
Typing (Words Per Minute)
 - 41 - 60 wpm
Security and Safety
 - Criminal record check (abstract)
 - Bondable
Specific Skills
 - Receive and issue payments
 - Answer, screen and forward telephone calls
 - Greet people and direct them to contacts or service areas
 - Obtain and process information required to provide services
 - Operate switchboard or telephone system
 - Perform clerical duties, such as filing and sorting and distributing mail
 - Record and relay information
 - Schedule and confirm appointments
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Own transportation
Additional Skills
 - Data entry
 - Maintain records
 - Provide basic information to clients and the public
Work Location Information
 - Urban area


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