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Description
This is a part-time position at the Northwest YMCA, 8-20 hours per week, shifts are evenings, weekends, and Statutory Holidays.
This position involves: welcoming and directing
customers, in person and by telephone to the most appropriate programs and services which will meet their needs and optimize their opportunities for personal growth, registering members and program participants by phone or in person, collecting money for payments, maintaining an accurate cash float, operating the switchboard, welcoming all customers at the desk and directing them to the appropriate person or place, typing and copying
various materials and producing computer reports for attendance and course rosters upon request, carrying out a variety of procedures related to reception and controlling the building access. A a valid criminal record check is required.
Skills And Abilities
Security and Safety
- Criminal record check (abstract)
- Bondable
Type Of Experience
- Salesperson/clerk
Essential Skills
- Significant use of memory
- Continuous learning
- Computer use
- Finding information
- Job task planning and organizing
- Critical thinking
- Decision making
- Problem solving
- Working with others
- Oral communication
- Writing
- Numeracy
- Document use
- Reading text
Specific Skills
- Suggestive selling
- Promote and sell memberships
- Process money, cheque and credit/debit card payment
- Customer sales and service oriented
- Work with minimal supervision
- Operate cash register
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Not-for-profit organization
Work Location Information
- Urban area
Typing (Words Per Minute)
- 41 - 60 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Bondable
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Switchboard 1-25 lines
- Spreadsheet software
- Electronic mail
- Database software
- General office equipment
- Internet browser
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