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This position reports to the Member Services Director and is responsible for welcoming
all members and customers into the YMCA and providing exemplary customer service.
Competencies Service Orientation:
Deliberately identifies and creates opportunities to enhance each and every persons YMCA experience
Communication: Communicates in a thorough, clear, timely manner and supports information sharing and goal achievement across the Association
Problem Solving: Identifies an issue, gathers and process relevant information, coming up with possible solutions, selecting appropriate responses and implementing them
Teamwork: Participates actively in a team for organizational effectiveness Initiative: Does the right thing at the right time without being asked
Reliable: On time for all shifts and ready to work when called upon
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Specific Skills
- Customer service oriented
- Process money, cheques and credit/debit card payments
- Greet customers
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
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