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Mercedes-Benz Regina has an immediate opening for a Service Advisor at our dealership. Reporting to the Service Manager, the position will be primarily responsible for, but not limited to:
Preparing work orders, customer estimates, invoices and reports as required
Scheduling customer repairs and preventative maintenance
Communicating with customers on all aspects of repair process
Creating, entering, and closing warranty claims
Creating invoices and reports, and collecting payments
Customer follow up and satisfaction
Requirements:
Valid Driver's License
Computer skills
Communication and organizational skills
Excellent customer service skills
Excellent phone manner and ability to deal with customers directly
Must be able to multi-task and work as a member of the team
Must display sound judgment and maturity
Must be able to learn quickly and solve problems
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
- Public transportation is available
Specific Skills
- Access and process information
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Transportation
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- 20/20 vision
- Attention to detail
- Hand-eye co-ordination
- Standing for extended periods
- Walking
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- General office equipment
- Internet browser
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