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Guest Service Agent
Full Time
Part Time
In collaboration with the General Manager, the Guest Service Agent is responsible for delivering
exceptional guest service. As the Guest Service Agent affects the guest experience at every
level
by phone, in person and behind the scenes
it is imperative that the Guest Service
Agent is friendly, respectful and helpful at all times.
Core Competencies:
Provide assistance and courtesy to guests
Maintain accountability for all paperwork, checklists and transactions performed during
assigned shift
Perform laundry and room cleaning activities when required
Perform minor maintenance tasks
PERFORM ALL OTHER DUTIES AS MAY BE REQUIRED BY THE GENERAL
MANAGER
Team Member Benefits:
Group benefits including Extended Health Care, Long-Term Disability, Life Insurance,
Dental, Optical, Prescriptions
Use of Canalta managed hotel facilities (fitness room and pool for you and
your immediate family)
Discounts at Canalta managed hotels
For a full job description please contact the General Manager at the email address listed below.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Provide general information about points of interest in the area
- Provide information about services available in the community
Work Setting
- Hotel
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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