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As a front desk agent you will be an integral part of a team that delivers the highest quality of service excellence. You thrive in a fast paced environment and are highly adaptive to the diverse needs of our customers. This position requires you to work days,evenings, weekends & holidays. The role is diverse as you will check in/out guests with utmost efficiency, accurate posting of accounts, soliciting guest feedback, reservations, etc.
Responsibilities
Check in/check out guests ensuring standards are maintained throughout arrival and departure process
Receive methods of payments and posting accurately to proper accounts
Ensuring shift check lists are complete
Professional communication with all departments
Answering switchboard and transferring of calls as required
Confident and knowledgeable about the city and events in order to assist guests with inquiries
Handle all guest concerns/opportunities and offer solutions (ensure all being communicated in hotel systems)
Take reservations and modify reservations as needed in a timely and efficient manner
Assisting guests in a personable professional manner
Follow up on all requests to ensure guest satisfaction
Qualifications
Previous Hotel Front Desk Experience preferred or Hospitality Management Certificate/Diploma
Excellent communication & organizational skills
Professionalism
Comfortable with computer programs and software
Ability to multi task and work well under pressure
Ability to problem solve
This position will be part time until Christmas and thereafter will be full time as long as you have open availability with adaptability of working various shifts (mornings, mid shift, evenings, weekends and some graveyard shifts as necessary).
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Front desk agent certification
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Customer service oriented
- Keyboarding
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
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