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Duties include: Checking guests in and out, making reservations,handling cash and credit
cards, posting charges, answering telephone. You must possess excellent customer service skills combined with ability to multi-task, while maintaining attention to detail. Previous experience considered an asset. Must be able to work a variety of shifts, and have an excellent attendance record.
** Must be willing to work overnight shifts**
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Provide general information about points of interest in the area
- Provide information about services available in the community
Work Setting
- Hotel
Work Location Information
- Urban area
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
- Basic accounting
- Basic bookkeeping
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Database software
- General office equipment
- Internet browser
- Basic computer skills (will train)
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