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- Ensure Out-standing customer care at all times.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Hire and train staff in job duties, safety procedures, and company polices.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Requisition supplies and materials
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
*** Willing to work flexible schedule e.g. weekends, nights, holidays ***
Workers Supervised
- Hotel Accommodation Service Clerks
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