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Service Advisor

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Job Order #: 5600643

Employer Name:
Discovery Ford Sales Ltd.
Wage/Salary Info:
Posted Date:
# of Positions:
Employment Terms:
Full Time
Length of Employment:
Adult Basic Education (ABE 12) Grade 12
No Experience
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Employer Name:
Discovery Ford Sales Ltd.

Employer Address:
2307 8TH AVE

Contact Name:
Chris Parish

Contact Phone:

Contact Fax:

Contact Email:

Employer Website:


This is a position with potential for future advancement in a dynamic, growing company.  We use a rigorous screening process to find the right team members.  Do you have what it takes?

The ideal candidate is a well-organized, multi-tasker with great social skills.  Mechanical knowledge and computer skills are an asset.  You must have excellent listening skills and be able to communicate accurately the information received from customers to the service technicians.  This is critical to ensure that the right repairs are done the first time.  You must be able to be efficient, while still being friendly and helpful.  This position is responsible for making customer appointments, coordinating the smooth flow of those appointments by working closely with staff in parts, service and the detail bay, keeping customers informed about the service being done on their vehicle and explaining the work completed when the customer comes in to pick up their vehicle.

You will be provided with ongoing support and training.  Past work experience in a dealership is an asset, but is not required.  To the successful candidate we offer a great benefits package.  Wage will be based on experience.


Skills and Abilities

Work Conditions and Physical Capabilities
 - Walking
 - Standing for extended periods
 - Attention to detail
 - Tight deadlines
 - Work under pressure
 - Fast-paced environment
Business Equipment and Computer Applications
 - Database software
 - Electronic scheduler
 - Electronic mail
Security and Safety
 - Credit check
 - Driving record check (abstract)
 - Criminal record check (abstract)
 - Bondable
Work Site Environment
 - Noisy
Specific Skills
 - Receive and log complaints
 - Answer inquiries and provide information to customers
 - Explain the type and cost of services offered
 - Investigate complaints
 - Issue receipts and other forms
 - Receive payments
 - Access and process information
Essential Skills
 - Significant use of memory
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Reading text
Transportation/Travel Information
 - Valid driver's licence
Work Location Information
 - Rural community


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