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Area Manager of Product Support

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Job Order #: 5601087

Employer Name:
Brandt Group of Companies
Posted Date:
# of Positions:
Employment Terms:
Full Time
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Employer Name:
Brandt Group of Companies

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Brandt Agricultural Products is currently seeking an Area Manager of Product Support for the Prairie Provinces (based in Saskatchewan, either Saskatoon or Regina).
Duties & Responsibilities:
    Promote Parts Booking programs and work with dealer to grow parts sales
    Maintain strong relationships with the Service and Parts personnel at the dealership
    Work with Dealers to resolve service issues that may arise on Brandt products
    Assist in administering company product warranty/Product Improvement Program (PIP)
    Responsible to gather, document failure data on recurring failures
    Travel with a dealer representative to the field
    Communicates directly with dealers, TMs, and other internal departments
    Make recommendations and work with Platform leads and Quality/Operations on resolution
    Continue to investigate field issues until resolution is found
    Monitor customer/dealer satisfaction upon resolution
    Make recommendations on field update plans
    In major failures, lead and coordinate the repair efforts with the Dealer, TM and any necessary internal departments using all necessary resources available
    Travel requirement up to 70% on an as needed basis
    Contribute to and implement the Customer Support Strategy
    Assist the Service team in development of training materials.

    Mechanical Technologist or similar education/experience
    Farm background or experience with Agriculture Equipment is required
    Valid drivers license
    Analytical and Problem solving skill set
    Ability to analyze failure data down to root cause, previous experience is an asset
    Strong leadership qualities
    High level of customer focus
    Excellent communications and organizational skills.


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