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Senior Service Desk Analyst

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Job Order #: 5601334

Employer Name:
Express Employment Professionals
Posted Date:
# of Positions:
Employment Terms:
Full Time
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Employer Name:
Express Employment Professionals

Employer Address:
2505 11th Avenue

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Express Employment Professionals is a full service staffing & recruiting agency. We are looking for a Senior Level Service Desk Analyst to join our Clients Information Technology team in Regina for a term, reporting to the Manager, IT Service Delivery. The Service Desk Analyst will primarily be responsible for maintaining exceptional infrastructure performance and troubleshooting complex technical issues.

Key Responsibilities:
Provide frontline technical support and expertise to internal clients
Document requirements read and write technical specifications and technical mapping documents and convert them into solution designs
Keep projects on track while showing adaptability and the ability to effectively solve problems in order to deliver quality solutions to internal clients
Communicate technical issues, status, risks, and needs to all stakeholders

Understanding and experience with change management, ITIL processes and ITSM
Understand complex scenarios and problems and provide clear resolutions
Support a technical team, including outsourced vendors through all aspects of technical execution
Strong ability to self-manage time and effort within project budgets
Excellent written and verbal communication skills, strong work ethic, high attention to detail and a willingness to tackle difficult and complex problems in a fast-paced and dynamic environment
Familiarity in the following programs would be considered an asset: Network and Server Architecture, Microsoft Windows, Virtual Machines, Port Configuration, VPN clients; Windows/MS SQL; Certificates, Domain Name Systems, Active Directory; Microsoft IIS; and Microsoft Visio Diagram Development as well as support a mobile network including Blackberry 10 devices & IPhone.

The successful candidate must have a background in Finance IT, particularly dealing with trading, power traders, investments, pension plans or treasury is considered an asset.


Skills and Abilities

Work Conditions and Physical Capabilities
 - Bending, crouching, kneeling
 - Standing for extended periods
 - Sitting
 - Attention to detail
 - Physically demanding
 - Repetitive tasks
 - Tight deadlines
 - Work under pressure
 - Fast-paced environment
Security and Safety
 - Criminal record check (abstract)
 - Basic security clearance
 - Bondable
Specific Skills
 - Conduct reviews to assess quality assurance practices
 - Develop and implement policies and procedures throughout the software development life cycle
 - Develop policies, procedures and contingency plans to minimize the effects of security breaches
 - Assess physical and technical security risks to data, software and hardware
 - Provide advice on information systems strategy, policy, management and service delivery
 - Design, develop and implement information systems business solutions
 - Conduct business and technical studies
 - Confer with clients to identify and document requirements
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Computer and Technology Knowledge
 - Data analysis
 - Desktop publishing software
 - Web service design
 - Programming software
 - Office Suites
 - Presentation software
 - Security software
 - Applications - desktop
 - Networking security
 - Networking hardware
 - Networking software
 - Device drivers
 - Database software
 - Word processing software
Transportation/Travel Information
 - Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
 - Microsoft Certified Systems Engineer (MCSE)
 - Information Systems Professional (ISP)


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