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Mechanic - Product Support Manager

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Job Order #: 5601444

Employer Name:
SuperiorRoads Solutions Limited Partnership
Wage/Salary Info:
Dependent on qualifications
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# of Positions:
Employment Terms:
Full Time
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Employer Name:
SuperiorRoads Solutions Limited Partnership

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Python Manufacturing is the manufacturing arm of SuperiorRoads Solutions. We manufacture technically-advanced, self-propelled pothole patchers for markets around the world.

We are seeking a person with outstanding communication and customer service skills, paired with superior mechanical abilities, to fill the role of Product Support Manager.

The Product Support Manager serves as the after-sales point of contact for our customers. A typical day for the Product Support Manager will involve:
- working with customers and distributors to rectify any aftermarket mechanical issues  either by phone and email or by travelling to the customers location
- assessing and pre-approving warranty claims
- installing new components
- working closely with engineering and production teams to implement changes and improvements to products
- diagnosing and repairing issues with equipment including electrical systems, hydraulics, cooling and lubrication systems, transmissions, drive-trains, etc.
- performing quality control on finished products
- training distributors and end-use customers in the operation and maintenance of patchers
- arranging shipping of finished products, including completion of customs and export documentation

The successful candidate will have graduated from a related two-year diploma program and have three or more years of experience in a related position.

The successful candidate must be willing and able to travel, both locally and internationally. Other essential attributes are good computer skills, the ability to communicate well with people from many different cultural backgrounds, attention to detail and excellent analytical and problem-solving skills.

We offer an excellent working environment, an attractive compensation and benefits package as well as an opportunity to grow along with the company.


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