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Front Desk Agent

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Job Order #: 5601925

Employer Name:
Holiday Inn Express
Posted Date:
# of Positions:
Employment Terms:
Full Time
Grade 12
7-11 Months
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How to Apply?:
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Employer Name:
Holiday Inn Express

Contact Email:


We are currently looking for Front Desk Agents to be the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests theyve made the right choice to stay with us. To deliver a great guest experience  a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Duties and Responsibilities

Welcome guests in a friendly, prompt and professional manner recognizing IGH Rewards Club Members as well as returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements
One-year front desk/guest service experience strongly preferred
preferred but not essential
Some college/university preferred
Must speak fluent English


Skills and Abilities

Work Setting
 - Hospitality industry
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Computerized bookkeeping systems
Specific Skills
 - Provide general information about points of interest in the area
 - Customer service oriented
 - Process wake-up calls
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
Transportation/Travel Information
 - Own transportation


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