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As a Customer Service Representative, you will:
Serve and delight each customer during every interaction and execute financial transaction including deposits, withdrawals, bill payments, foreign currency requests and/or other account transactions in an efficient and professional manner
Proactively demonstrate lobby leadership and educate our customers on self-serve options available to them with the goal to deliver an enhanced customer experience
Understand our customers needs through quality conversations and identify opportunities to promote the right financial products and services to meet their needs
Refer customers to branch team members and partners who can have quality needs based conversations to explore customers financial needs and goals
Maintain overall appearance and presentation of the branch
Actively participate in regular coaching sessions and team meetings
Qualifications
What you need to succeed:
A positive, enthusiastic attitude, with strong people skills
Proven customer service experience and passion for helping others and sales delivery
Sales & service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
Effective relationship management skills
Effective communicator, both verbal and written
The ability to multi-task, with above-average computer skills and digital awareness
Flexibility to work a variety of shifts and locations within the market;
Flexibility to work a variety of shift lengths from 3 hours to 9.5 hours/day.
To find out more visit us at https://bmocareers.com.
To submit your application for this job, please go to:
https://bmo.taleo.net/careersection/2/jobdetail.ftl?job=1700022784&lang=en_GB
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people
Work Setting
- Financial services
- Banking