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What youll be doing?
Calling existing clients and providing information via telephone regarding CIBC's full range of products and services
Meet sales, customer service, and productivity targets by understanding client needs, offering first call resolution of issues, and actively promoting and selling products and services that meet your clients needs
Offer a superior client experience on every call to meet and exceed your clients expectations, build loyalty and grow our business
What Were Looking For?
Successful candidates must exhibit CIBCs values of trust, team work, and accountability
Previous sales, service, or customer service professional experience, preferably in the financial services industry is an asset
A strong aptitude for sales with a minimum 1 year needs-based sales experience in a targeted sales environment is an asset
Must have superior verbal communication and interpersonal skills with a professional telephone manner
Must have demonstrated adaptability, flexibility and ability to multi-task in an ever-changing environment
Must have computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment
Must have a commitment to punctuality and adherence to work schedules
Contact centre experience preferred
What You Should Know?
Flexibility to accommodate rotational shifts including weekdays between the hours of 12:00pm - 10:00pm and Saturdays between the hours of 8:00am - 5:00pm is required.
Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Know and use computer hardware and software
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